Support
One inbox handles everything we sell: how a product works, billing, refunds, and privacy requests. A person reads it, and answers within one business day.
Send us a message
Tell us which product you are writing about, and if it is about a charge, include the email address on the account so we can find it.
Reach us directly
Same inbox, same person, no ticket number.
Response time
Within one business day.
Who you are writing to
Cornfield Media, LLC, an independent software studio organized in the State of Iowa, United States.
Canceling a subscription
Every product we sell cancels from inside itself, in under a minute, and none of them make you ask us first. If you cannot get in to do it, email us from the address on the account and we will cancel it for you. We will not make you sit through a retention conversation.
The 2 of Us: sign in at www.the2ofus.app, go to Settings → Billing, and open the billing portal. Stripe handles the cancellation and emails you the confirmation. What happens to the household afterward is on the The 2 of Us pricing section and in the refund and cancellation policy.
Something looks wrong on a charge
Email us before contacting your bank. A dispute freezes the money for months and tells us less than one sentence from you would. We will look at the invoice, tell you what it was for, and refund it if it should not have happened.
- Charged after canceling? Send us the date and we will refund it.
- Do not recognize the charge? It appears on statements under the descriptor shown at checkout. Send us the last four digits of the card and the amount.
- Charged twice? Same as above, and we will reverse the duplicate.
Getting your data out, or deleted
In every product we sell, both are self-service under Settings, and export keeps working after a subscription ends. If you would rather we did it, or you want to know what we hold about you, email the same inbox and say so. The detail is in the privacy policy, and each product publishes its own.
Reporting a security problem
Email support@cornfieldmedia.com with what you found and how to reproduce it. We will confirm receipt within one business day, and we will not go after anyone who reports something in good faith and gives us time to fix it.