Refund and cancellation policy

• Every product starts with a free trial, and we never ask for a card. A trial cannot turn into a charge on its own.
• Cancel any time, from inside the product, in about a minute. No email required, no notice period, no cancellation fee.
• Canceling stops the next charge rather than refunding the current one. You keep full access to the end of the period you already paid for.
• If we billed you wrongly, we refund it. The list of what counts is below, and it is not a short one.

Each product cancels from its own billing settings, which open Stripe’s billing portal; Stripe emails you the confirmation. The exact path is in the product sections below. If you cannot sign in, email support@cornfieldmedia.com from the address on the account and we will cancel it for you within one business day.

Subscription payments are charged per period and, as a rule, not prorated or refunded when you cancel part way through one, because you keep the service for the rest of it. That rule has exceptions, and we apply them without argument:

• You were charged after canceling. Refunded in full.
• You were charged twice for the same period. The duplicate is refunded in full.
• A renewal you did not intend, reported within 14 days, on an account that has not been used since the charge. Refunded in full, and the subscription is canceled.
• The service was unavailable or materially broken for a meaningful part of a period you paid for. Refunded in proportion, or in full if that is fairer.
• Anything that is plainly our mistake. If we got the billing wrong, we fix it, and we would rather over-correct than have you feel cheated.

Email support@cornfieldmedia.com, or use the form on the support page, from the address on the account. Say which product it is and include the date and amount of the charge. You do not have to explain yourself at length.

• We reply within one business day, and decide at the same time.
• Approved refunds are issued through Stripe to the original payment method. There is no other way to receive one, and we never ask for card details to process one.
• Once issued, the money typically appears on a statement in 5 to 10 business days, depending on the bank. That part is out of our hands.
• If we say no, we tell you why in plain language, and you are welcome to reply and argue.

Please email us first. A dispute takes months, freezes the money in the meantime, and gives us less to work with than one sentence from you would. We have never made anyone fight for a refund they were owed, and we are not going to start.

Everything we sell is delivered entirely over the web. Nothing is shipped, so there is no return, exchange, or restocking process, and no shipping charges to refund.

• Free trial: 14 days for a new household, with no card asked for and nothing charged.
• Billing: every month, in USD, charged to the household rather than to each person. One subscription covers everyone in it. The amount is shown before you confirm it and is set out on the pricing section.
• To cancel: sign in at www.the2ofus.app, then Settings → Billing → billing portal. Only a member of the household can cancel it, and canceling ends billing for everyone in it.
• After canceling: nothing changes until the paid period ends. The household then becomes read-only rather than closed. Everything already recorded stays visible, searchable and exportable, and nothing is deleted. What stops is adding and editing, linking a new bank, and importing anything new from banks already linked. Subscribing again restores all of it, with the history intact.

If this policy changes, the version in force is the one published here on the day you were charged. Material changes are announced by email to account holders before they take effect.

Cornfield Media, LLC, the State of Iowa, United States. support@cornfieldmedia.com.